ac9999 Terms and Conditions

ac9999 is an online gaming platform that provides slots, live casino, cricket betting, fishing games, and various other entertainment services for users in Bangladesh. These terms and conditions ("Terms") apply to every member who uses the ac9999 platform.

In these Terms, "platform" refers to the ac9999 website, mobile version, and all associated services. "User" or "member" refers to any person registered on the platform.

• These Terms may be updated at any time, and continuing to use the platform after any changes means you are considered to have agreed to the new terms.
• These Terms are written in English and the English version shall be considered the authoritative text.
• If any term is found to be unenforceable, the remaining terms will continue in full effect.

2.1 Age Requirement

To create an account and play games on ac9999, you must be at least 21 (twenty-one) years of age. No one under the age of 21 is permitted to use this platform.

2.2 Registration Requirements

You must provide accurate and complete information when creating an account. ac9999 reserves the right to cancel any account registered with false information.

• Each individual may operate only one account.
• To change the name, mobile number, or other details provided at registration, you must contact us via live chat.
• You are responsible for the security of your account. Do not share your password with anyone else.
• By registering, you declare that you are joining this platform voluntarily and for entertainment purposes.

3.1 Account Security

It is your responsibility to ensure the security of your account. Keep your login details confidential and make sure no one else can access your account. Notify us immediately of any unauthorized access.

3.2 Account Verification (KYC)

ac9999 may request identity verification at any time. This process may require submission of a national ID card, passport, or other government-issued documents. Withdrawals may be suspended until verification is complete.

3.3 Account Suspension or Termination

ac9999 reserves the right to suspend or terminate any account for the following reasons:

• Violation of the Terms.
• Suspected fraudulent activity.
• Evidence of operating multiple accounts.
• Evidence of providing false information.
• Failure to pass age verification.

4.1 Deposit Rules

Deposits on the ac9999 platform are made using mobile banking methods available in Bangladesh.

• Funds deposited must be sent from the account holder's own mobile banking account.
• Deposits from third parties are not accepted and the funds will be returned in such cases.
• Deposit transactions are generally credited to the account instantly. If there is a delay, please contact us via live chat.

4.2 Withdrawal Rules

• Withdrawals will only be sent to the same mobile banking number used to make the deposit.
• Withdrawals may be delayed if any bonus wagering requirements have not been met.
• Large withdrawal amounts may be held until account verification is complete.
• Withdrawals may be subject to investigation if fraudulent activity is suspected.

5.1 Welcome Bonus

ac9999 offers new members a 150% bonus on their first deposit, up to a maximum of ৳20,000.

5.2 Wagering Requirements

Wagering requirements apply to bonuses. The wagering requirement for the welcome bonus is 25 times (25x). This means the bonus amount must be wagered 25 times before it can be withdrawn.

• The designated time limit for meeting wagering requirements must be followed.
• Certain games may contribute fully or partially toward meeting wagering requirements.
• Multiple bonuses cannot be used at the same time unless otherwise stated in the promotion's terms.

5.3 General Bonus Policy

• Bonuses are available to verified account holders only.
• One registration, one mobile number, and one device are eligible for a bonus.
• If bonus abuse is detected, the bonus may be cancelled and any associated winnings may be forfeited.
• ac9999 reserves the right to modify or cancel any promotion.

6.1 General Gaming Policy

All games on ac9999 are operated fairly and transparently. Game outcomes are determined through Random Number Generator (RNG) technology, which is verified by a third party.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly stated in the game interface.

6.3 Technical Errors

If a game is left incomplete due to a server outage, network issue, or technical error, ac9999 will review the situation and make the appropriate decision. If clearly incorrect odds or payouts are displayed, the right to void those bets is reserved.

6.4 Sports Betting

Specific rules apply to all sports betting, including cricket betting. If a match is cancelled or abandoned, the stake for the related bet will be refunded.

The following activities are strictly prohibited and may result in account termination and forfeiture of funds:

• Operating multiple accounts or accessing another person's account.
• Coordinated or collusive betting aimed at exploiting bonuses (Bonus Abuse or Collusion).
• Money laundering or using funds obtained from illegal sources.
• Using software bots, automated betting systems, or any other technological advantage.
• Intentionally exploiting game errors or bugs.
• Rude or disrespectful behavior toward platform staff.
• Making withdrawal claims using false information.

All content used on the ac9999 platform — logos, designs, graphics, software, text, and other materials — is the intellectual property of ac9999 or its respective licensors.

• Limited permission is granted for personal and non-commercial use.
• Copying, distributing, modifying, or using platform content for commercial purposes is prohibited.
• Games from providers such as Pragmatic Play, JILI, PG Soft, and Spribe are owned by their respective providers.

How your personal information is collected, used, and stored is described in detail in our Privacy Policy. The Privacy Policy also applies as a complementary document alongside these Terms.

• Your information will be used only for service operation, verification, and legal compliance purposes.
• Your identity will not be sold to third parties.
• The platform uses SSL encryption to keep your information secure.

10.1 General Limitation of Liability

ac9999 shall not be held responsible for the following:

• Loss or damage caused by internet disconnection or network issues.
• Software errors from third-party game providers.
• Issues arising from weaknesses in the user's own device or security setup.
• Unforeseen circumstances (Force Majeure) such as natural disasters, cyberattacks, and similar events.

10.2 Gaming Losses

There is a financial risk associated with online gaming and betting. ac9999 is not responsible for a member's gaming decisions or losses. Please play responsibly with consideration for your own circumstances.

ac9999 takes responsible gaming very seriously. We want our members to enjoy gaming as a form of entertainment, not as a source of addiction or financial hardship.

11.1 Self-Control Features

Members can request to set their own deposit limits or temporarily suspend their account. Visit our Responsible Gaming page or contact us via 24/7 live chat for more details.

11.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, please contact us. We will help you close your account for a specified period of time.

ac9999 reserves the right to change, amend, or update these terms and conditions at any time. Members will be notified of important changes through notifications on the platform.

• Updated terms will take effect from the date they are published.
• Continuing to use the platform after any changes will be considered as your acceptance of the new terms.
• The latest terms and conditions will always be available on this page.

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Support in Bengali is available 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is ready to resolve your issue as quickly as possible.